在國外，郵件的使用頻率極高，從留學申請到在國外工作與老闆和同事溝通，一封内容清晰、話術準確、格式完整的郵件必不可少。很多同學一開始可能不習慣 ，也缺少一定的話術積累，所以對著(zhe)郵件磨磨叽叽半個小時也沒發出去。本文将郵件拆解成：主題→稱呼→開場白→正文→結束語→落款6大部分，分别幫大家整理瞭(le)可用話術和寫作Tips，供參考。
Part 1 主題
【簡潔明確，直奔主旨】
主題(Subject)要點明郵件中心目的，幾個單(dān)詞(cí)簡要描述，讓收件人一眼知曉意圖即可。
-話術總結
【問(wèn)題(tí)】Questions about & regarding…/ An enquiry about…
【招呼】Greetings from…/ Hi from…/ Check in
【更新】Update on & to…/ Follow-upon…/ Progress on…
【提醒】Reminder: …/ Please read: …
【約(yuē)定】Meeting today & tomorrow / XXX Schedule / Reschedule
Part 2 稱呼
【注意身份 ，恰當選擇】
寫郵件之前確(què)認好收信方的稱(chēng)呼 ，尤其是給教授/導師/助教/HR/Mentor/Boss發郵件時，注意書寫正確(què) ，如果名字都沒寫對會給對方留下非常不好的初印象。
-話術總結
Hi + first name / Prof. & Dr. & Mr. & Ms. & Mrs. + last name / everyone / all / there / students / community / candidates / admission officer
Hello + 同上
Dear + 同上
Hey + 同上：注意 ，Hey用於(yú)非常熟的人，一般較(jiào)少使用
Good Morning / Afternoon + 同上
To + 同上
Part3 開場白
【簡(jiǎn)單(dān)問候，以示禮貌】
對於(yú)發件人來說，開場(chǎng)白的使用避免郵件過分直接和尴尬😅，對於(yú)收件人也能夠感受到來信的友好和禮貌 。
-話術總結
【通用問(wèn)候】Good morning / Good afternoon / Good evening
【通用問(wèn)候2】How’re you / How is everything going / How things are going for you
【自己主動(dòng)發(fā)郵件】Hope you’re doing well / Hope you’re well / Hope you continue to be well / Hope you and your family are all well
【對(duì)方來信後(hòu)】Thank you for reaching out / Thank you for contacting me about / Thank you for your email / Thanks for your note
【對(duì)方回複(fù)後】Thank you for your reply / Thanks for your reply / Thanks for your quick & prompt response / Thank you for getting back to me
【見面後(hòu)/會(huì)議後(hòu)/交流後(hòu)】It was a (great) pleasure to meet you last Friday & this morning & yesterday / As promised / As we discussed last week & yesterday / As I mentioned earlier & before
【二次發(fā)送（首發(fā)郵件未收到回複(fù)）】I hope this email finds you well
【自己回複(fù)晚瞭(le)】Sincere apologies for the delay here / Sorry for my late reply / I apologize for not replying you earlier
【收到/瞭(le)解/發(fā)送不好的消息】I’m sorry to hear that…/ I’m sorry to let you know…/ Unfortunately / It’s with great sadness that I write to inform you that…
Part 4 正文
【開(kāi)門見(jiàn)山 ，條理清晰】
正文言簡意赅 ，準確(què)表達(dá)自己的意向。
如果有多個(gè)問題或多方面内容，請利用排版分點(diǎn)表述。
-話術總結-表達意圖
I’m writing to ask & check & confirm & inform you & let you know & announce that & invite you to…
I’m writing to you about & regarding & with regards to & in regards to & concerning…
I want to reach out to you to…/ I am reaching out to you as & because…
I have some questions regarding…
-話術總結-常用主體語句
【疑問(wèn)求助】May I know…/ I’d like to know…/ I’m curious about…/ I have a question about & regarding & concerning…/ Could you please tell me…/ Would you mind telling me…/ Would you please send me…/ I would appreciate (a lot & much) if you can…/ Is it possible for you to…
【查看附件】I’ve attached…to this email / I’ve attached…for your reference / Please find the document attached / Here’re the details
【查看信息】Please see the diagram & graph & pictures & information & details below / Please see the website for more information
【提示】As a reminder / This is a reminder to…/ This email is a reminder about…/ Just a reminder to…
Part 5 結束語
【期待回信，表示感謝(xiè)】
-話術總結
【等待回信】I’m looking forward to hearing from you soon / Please let me know if you have questions & queries & concerns / Please let me know if that works / I would love your feedback on…
【預(yù)約(yuē)成功】I look forward to talking with you next week & tomorrow / Talk to you then / See you then & tomorrow & onFriday
【長(zhǎng)期聯(lián)系】Feel free to contact me / Anytime / Please don’t hesitate to reach out to me if you have any questions / Let’s keep in touch / Please keep me informed of …/ I’m happy to discuss this further if necessary
【表示感謝(xiè)】Thank you for your time in advance / Appreciate for your time & help / Thanks again / Thanks a lot for your help & assistance / Thanks for your information / Thanks for your patience & understanding & consideration
Part 6 落款
【書寫準確(què) ，靈活變(biàn)化】
落款是一封正式的郵件不可缺少的一部分 ，一般與正文&結(jié)束語隔一行書(shū)寫 。
由於(yú)是最後一步啦，大家可能急著(zhe)發出去而出現錯誤或遺漏，所以一定要穩住！
建議制作個(gè)人的落款模闆，一方面方便展示自己的基本信息，另一方面也避免書寫錯(cuò)誤。
-話術總結
Best / Best regards / Best wishes / All the best / Kind regards / Thanks / Cheers / Sincerely
Part 7 Tips
-發送郵件前請仔細檢查，避免拼寫/稱(chēng)呼/附件遺漏/收件人郵箱等低級錯(cuò)誤
-郵件措辭(cí)盡(jǐn)量客氣禮貌，避免強硬的要求，比如 ：You have to / must / need to，多用請求類語句Could you please…/ May I have…/ I’d love to…
-發(fā)郵件的時間(jiān)注意選擇工作日的工作時間(jiān)，如果有時差設置定時發(fā)送
-使用專業的郵箱地址，比如給(gěi)Prof發(fā)郵件盡量使用學校edu郵箱
-收到回信記得禮貌回複(fù)，不管是否還有其他問題或後續輸出，都請及時回複(fù)並(bìng)表示感謝
-心态：不要怕寫錯/語言不地道/用詞不準確(què)，隻要能清晰表達自己的意思讓對方理解即可。同時，郵件往來的過程也是學習書寫的過程，所以不用擔心，時間長瞭(le)就熟悉啦
